Customer Satisfaction

Dear Customer
ACI Farfisa’s primary objective is to ensure customer satisfaction. To help us achieve this aim, we would be grateful if you could take a few minutes to complete the following questionnaire.
The information given will enable us to better satisfy out customers and their requirements.
The information you provide will be treated as strictly confidential.
We are grateful for your co-operation, should you require any further assistance please do not hesitate to contact us.

Quality Assurance co-ordinator

Personal Data

Type of Customer

Full name

Company name

E-mail

Address

Town

Country

Telephone

Please give an evaluation (of merit) to the following points

A) FARFISA products

1) Quality and reliability on materials and performance

2) Matching market demand

3) Functionality

4) Aesthetics

5) Easiness to install

6) Product literature

7) Value for money

Please choose two of the above seven topics which in your opinion are the most important by ordering them decreasingly:

First topic

Second topic

B) Relationship with customers

1) Ease of communication

2) Competence of personnel

3) Availability and manner of personnel

4) Literature and advertising material

5) Delivery time and punctuality

Please choose two of the above five topics which in your opinion are the most important by ordering them decreasingly:

First topic

Second topic

C) Technical Commercial Service

1) Ease of communication

2) Competence of personnel

3) Availability and manner of personnel

4) Technical Literature

5) Technical promotion activity

6) Technical Service:

a) before the sale

b) after the sale

Please select two of the above six topics which in your opinion are the most important by ordering them decreasingly:

First topic

Second topic

D) Further information

1) In your opinion and experience, how do you think our competitors compare

Better than Aci Farfisa

Worst than Aci Farfisa

Same level

Products

prodotti_migliore

prodotti_peggiore

prodotti_comparabile

Commercial Department

servizio_commerciale_migliore

servizio_commerciale_peggiore

servizio_commerciale_comparabile

Technical Support

servizio_tecnico_migliore

servizio_tecnico_peggiore

servizio_tecnico_comparabile

Prices

prezzi_migliore

prezzi_peggiore

prezzi_comparabile

2) In your opinion please describe our best and worst points

3) How long have you been dealing with ACI Farfisa?

4) Which of the following best describes your job title?

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Customer Satisfaction